And why it matters more than you think
Every time we sit with a client to discuss headsets, one question comes up without fail.
"Is it Teams Certified?"
We say yes. The conversation moves on.
But recently, a potential client called with a very specific ask — they needed headsets with Microsoft Open Office Certification. It was a global mandate from their HQ.
He then asked — "What exactly is Open Office Certification?
How is it different from Teams Certified?
Does it even matter for us?"
Great question. And one that more people should be asking.
What is Microsoft Teams Certified?
A headset that carries the Microsoft Teams Certified badge has been tested and approved by Microsoft to work natively with Microsoft Teams.
This means:
- Call controls work directly from the headset — answer, mute, end calls
- No complicated setup or configuration
- Consistent, reliable performance on every Teams call
- Dedicated Teams button on most certified devices
If your team uses Microsoft Teams for daily calls and meetings, a Teams Certified headset ensures everything works straight out of the box.
What is Microsoft Open Office Certification?
Microsoft Open Office Certification — officially called Premium Microphone for Open Office — is a step above Teams Certified.
Microsoft specifically tests these headsets for noisy, open work environments. To earn this badge, the headset must pass stricter microphone and noise cancellation standards.
This means:
- Advanced noise cancellation that filters out background office noise
- Cleaner, clearer audio for the person on the other end of the call
- Optimised for open floor plans, shared spaces, and busy environments
Simply put — the other person hears you, not your office.
Important: Not every headset that says "Teams Certified" carries the Open Office badge. They are two separate certifications.
Which Certification Does Your Team Need?
WFH or private cabin — Teams Certified is enough.
Your environment is relatively quiet. A Teams Certified headset will deliver a smooth, consistent experience on every call.
Open floor or contact centre — Open Office Certified, no question.
Your team is surrounded by noise — colleagues, phones, movement. Open Office Certified headsets are built exactly for this. The difference in call quality is very noticeable.
Brands That Offer Both Certifications
These leading brands carry headsets across both certification levels — from budget-friendly options to premium models:
- Poly | HP
- Jabra
- EPOS
- Logitech
- Yealink
Whether you're equipping a 5-person team or a 500-seat contact centre, there's a certified option that fits your workspace and your budget.
Frequently Asked Questions
Is Teams Certified the same as Open Office Certified?
No. Teams Certified confirms the headset works with Microsoft Teams. Open Office Certified is an additional, stricter certification that tests the headset specifically for noisy, open workspaces.
Do I need Open Office Certified headsets for a contact centre?
Yes, in most cases. Contact centres are noisy environments. Open Office Certified headsets ensure your agents are heard clearly on every call.
Can a headset have both certifications?
Yes. Many premium headsets from brands like Poly, Jabra, and EPOS carry both certifications.
How do I check if a headset has Open Office Certification?
Look for "Microsoft Premium Microphone for Open Office" or the Open Office Certified badge on the product page or datasheet. When in doubt, ask your vendor to confirm before purchasing.
Is Open Office Certified headsets more expensive?
Not necessarily. While premium models carry this badge, several mid-range options do too. The right choice depends on your workspace and how many users you're equipping. We can help you shortlist options within your budget.
Conclusion
Teams Certified and Open Office Certified are not the same thing — and knowing the difference can save your team from a lot of audio complaints down the line.
If you are evaluating headsets for your team and are not sure which certification fits your workspace, we can help you shortlist the right devices without overcomplicating it.
Get in touch with us — we are happy to help you find the right fit.
